We guarantee only our FULL bond cleans only. Mini bond cleans, Sparkle cleans, Spring Cleans and regular cleans are time based only, and as such are not covered under our bond clean guarantee.
Our guarantee comes into effect once payment for the invoice has been received in full.
Our guarantee is valid for 5 working days after the clean is completed.
Our guarantee covers all work we do at the property. If we use sub-contractors for any work, we will act on your behalf to have any issues rectified.
We don't cover any mess left by other persons/contractors that enter the property once we have completed the clean. This can be from pest control, carpet cleaning, foot traffic or environmental events etc.
We won't cover the following:
If the property fails on the first inspection, have your Property Manager contact us directly to arrange a time to have our staff re-attend to correct any issues. We will require a list of any further work required and access to keys for the property. We will attend to any extra work required within 2 business days of being notified.
**Please note: If you live in a dusty environment, we will not accept call backs for dust that has obviously settled after the clean has been completed the first time.